Exclusive Content Library

Download the case study to learn how Jungheinrich:

• Integrated global aftersales and parts operations
• Eliminated manual processes and system silos
• Optimized inventory and reduced emergency shipments
• Enabled data-driven, transparent ordering decisions

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Optimizing Spare Parts Planning in an AI-Driven Aftersales World

In this whitepaper, you will learn:

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🔶 Why traditional planning methods fail in after-sales environments
🔶 How network-aware planning differs from warehouse-only optimization
🔶 The functional architecture and key capabilities required for success best-in-class spare parts planning
🔶 Quantifiable business outcomes achieved by industry leaders

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In the guide, you’ll learn:

🔶 Hidden Costs in Workshop Operations: How manual planning, paper processes, and scattered information reduce efficiency and profitability.

🔶 Limits of ERP and DMS Systems: Why traditional systems alone cannot manage the dynamic day-to-day workflow of a workshop.

🔶 Modern Workshop Planning: How digital workshop management improves transparency, technician utilization, and job coordination.

🔶 Benefits for Service Teams: How structured processes reduce stress, save time, and increase billable hours.

🔶 Real-World Results: How companies are already improving service operations with digital workshop management.

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Download the case study to learn how Eiksenteret:

• Digitalized workshop planning and execution
• Eliminated manual processes and data silos
• Turned service operations into a scalable profit driver

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In the whitepaper, you’ll learn:

• Machine Uptime = Customer Loyalty: Why minimizing downtime is critical for farmers—and how great service becomes your strongest sales tool.
• Aftersales as a Profit Engine: How aftersales drives margins 2–3x higher than equipment sales, fueling sustainable growth.
• Dealer Network Transformation: The impact of unifying fragmented dealer systems into one seamless, data-driven service platform.
• From Manual to Predictive: How automated planning and IoT-powered maintenance boost part availability, technician efficiency, and customer satisfaction.

In the whitepaper, you’ll learn:

• Aftersales as a Growth Driver: Why aftersales is crucial for OEMs and how delays hurt customer loyalty.
• Parts Planning Challenges: The complexities dealers face in managing inventories and forecasting demand.
• OEM-Dealer Collaboration: How better cooperation improves service efficiency and parts availability.
• Optimizing for Success: How predictive planning and automation boost sales, retention, and profitability.

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In the whitepaper, you’ll learn:

• Aftersales as a Growth Driver: Why aftersales is crucial for OEMs and how delays hurt customer loyalty.
• Parts Planning Challenges: The complexities dealers face in managing inventories and forecasting demand.
• OEM-Dealer Collaboration: How better cooperation improves service efficiency and parts availability.
• Optimizing for Success: How predictive planning and automation boost sales, retention, and profitability.

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Learn more about:

• Why OEM Fill Rates can be excellent, but end-customers still don’t get what they need
• Why Fill Rates are so important
• What good Fill Rates look like and what examples are
• How to calculate different types of Fill Rates
• How to bridge the gap with RIM solutions

Learn more about:

• What machine downtime refers to
• What the difference between planned and unplanned downtime is
• What the true cost of machine downtime is
• Why reducing machine downtime is important
• How to reduce unplanned machine downtime
• How the ClearOps preventive maintenance solution helped Terex

Learn more about:

• Why winning in the aftermarket is a crucial pillar, not just a nice-to-have
• The untapped potential of parts planning among numerous OEMs
• The benefits of enhancing aftersales through a unified downstream supply chain
• A case study: How AGCO supercharged their customer fill rates by a whopping 43% by transitioning from a blind spot in supply chain visibility to an interconnected dealer ecosystem

Learn more about:

• What machine breakdown refers to
• 7 main causes of machine breakdowns in agriculture, construction machinery, and material handling
• The shocking real cost of machine downtime in each of the three industries
• Most importantly: The real cost of machine breakdowns for OEMs and how to prevent it!

Learn more about:

• Generative AI overview (definition, capabilities and current applications)
• Customer and technician support during incidents
• Inventory management
• Service and technical management
• Product development and upgrades
• Challenges and considerations for OEMs + dealers
• Case studies

Learn more about:

• Main Reasons why OEMs and Dealers use Spreadsheets: familiarity, free of charge and ready to use.
• Spreadsheets aren’t Free: time-consuming, data accuracy issues and compliance.
• Benefits of Software: Offers real-time visibility, advanced demand forecasting, and enhances collaboration and data utilization.
• ROI of Software: Improves operational efficiency, customer satisfaction, and revenue opportunities, outweighing the initial costs.

Learn more about:

• Challenges for OEMs, Dealers and end customers
• Impact of Disparate Information
• The Solution: Integrated Asset Management for Proactive Service
• The New World: A Win-Win for Everyone