ClearOps Interview with Gerd Roer from CLAAS at Agritechnica 2025

Insights from CLAAS on After-Sales and Future Technologies

During Agritechnica, ClearOps had the opportunity to speak with Gerd Roer, Head of After-Sales at CLAAS, about the evolving challenges and solutions in modern agriculture.

‍Key Topics Discussed

Cost Pressure on Farmers: The discussion emphasized the growing need for efficiency and smart investments due to rising operational costs and regulatory requirements.

Strengthening Dealer-Farmer-Manufacturer Collaboration: CLAAS is working to improve information flow and enable proactive service to minimize machine downtime and enhance customer satisfaction.

Supply Chain Resilience: Strategies were outlined to ensure parts availability despite geopolitical and logistical challenges, including regional parts centers and intelligent stock management systems.

Predictive Maintenance & Remote Diagnostics: Technologies enabling early detection of issues and better connectivity between technicians, workshops, and customers were highlighted.

Future Outlook: While AI is gaining attention, the conversation stressed that well-trained, motivated people remain essential, supported by robust systems and processes.
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CLAAS is committed to combining advanced technologies, connected data with strong human expertise to keep machines running and farmers productive, ensuring sustainable growth in a challenging agricultural landscape.

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