Industry Vertical
Agricultural equipment
Location
Norway
Eiksenteret is a trusted dealer for farmers and contractors, supplying tractors and agricultural equipment along with high-quality service and maintenance. Eiksenteret operates with over 400 service technicians across 49 locations throughout Norway. Their workshops ensure machines stay reliable and productive throughout the seasons.
Business Impact
Managing workshops manually with paper notes and no integration or automation can be time-consuming and inefficient. Eiksenteret solved this by digitizing service planning and execution, integrating directly with SAP, enabling real-time visibility, and ensuring full traceability across all service jobs.
Customer Fill Rate
Machine and parts sale
Non-moving inventory
Challenges
Workshop Planning
Coordinating workshop operations while relying on disconnected processes and isolated systems is time-consuming and makes it difficult to track technician availability or reschedule jobs efficiently. Manual processes also limit real-time visibility and can slow down coordination between planning and execution.
“We relied on a basic setup with a separate Google Calendar, with no integration or streamlined planning. Mechanics had to write job details on paper and hand them in at the office, making the process manual and inefficient.”
Service & Workshop Manager at Eiksenteret
“There was no integration between planning and SAP orders, no digital tools for mechanics, and no real-time overview of job status. We needed a more efficient and integrated way to plan, execute, and follow up on service jobs.”
Alexander Nygard, IT Project Lead at Eiksenteret
Deliverables
Transforming Workshop Planning with ClearOps
With ClearOps Service Cloud, Eiksenteret managed to modernize and streamline its workshop operations by digitizing planning and integrating directly with their ERP. Orders now move directly into the planner, technicians record time and notes digitally, and managers have instant access to availability, job progress, and service history.
Eiksenteret has turned planning into a fast, transparent, and flexible process where tasks can be reassigned or rescheduled in a few clicks and every job is fully documented.
“Service Cloud has streamlined our workflow by transferring SAP orders directly to the planner. Mechanics can log time and write notes directly on the order, accessible via PC, mobile, or tablet—removing the need for paper slips.”
Service & Workshop Manager at Eiksenteret
“Digital orders give us full traceability: who did the work, what was done, duration, and related images. It’s easier to monitor technician availability, and time tracking is now based on actual input instead of estimates.”
Service & Workshop Manager at Eiksenteret
“The collaboration with the ClearOps team has been excellent. They’ve involved us as a reference partner in the product’s development and have built a solid integration with our SAP system.”
Alexander Nygard, IT Project Lead at Eiksenteret
Conclusion
Eiksenteret has transformed its service operations by moving away from manual, paper-based processes and embracing a fully digital, integrated approach with ClearOps Service Cloud. By placing planning, execution, and follow-up into one streamlined system connected directly with SAP, EIK now has complete real-time visibility, improved efficiency, and reliable traceability across all service jobs. This transformation empowers Eiksenteret to deliver consistent, timely, and high-quality service to its customers while ensuring flexibility and scalability for the future.
Challenges
🔶 Manual Workshop Planning
🔶 Disconnected Systems
🔶 Lack of Real-Time Visibility
🔶 Inefficient Documentation
Results
🔶 Improved efficiency and overall workshop control
🔶 Seamless SAP integration
🔶 Full traceability of work performed
🔶 Boosted technician productivity
🔶 Service as a profit driver
Trond Randbo Kjempekjenn
CEO at Eiksenteret
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