AGCO Success Study [Free Whitepaper]

AGCO, a global leader in agricultural machinery manufacturing, operates a vast dealer network of over 2,000 dealers, responsible not only for selling high-quality tractors and harvesting machines but also for servicing and maintaining them. For AGCO’s end customers—farmers and agricultural businesses—machine uptime is mission-critical.

A single breakdown during a crucial harvesting period can mean lost revenue, missed production targets, and significant financial strain.
However, AGCO’s dealers faced significant challenges in maintaining spare part availability and proactively servicing end customers. More often than not, essential machines stood idle way too long due to part shortages and reactive service operations.

A thorough review of AGCO’s aftersales operations revealed a key problem: a lack of a unified, data-driven service system. Dealers were working independently with fragmented, manual processes and no clear way to manage machine health, forecast parts needs, or optimize technician efficiency. Additionally, dealers had their own DMS systems (for invoicing, warehouse management, etc.) and worked with multiple OEMs, each with its own systems and processes.

Since a complete overhaul wasn’t possible, the solution needed to connect with existing systems and integrate with other suppliers and OEMs.

Download the Free Whitepaper: “AGCO Success Study” to read the full Story

In the whitepaper, you’ll learn:

• Machine Uptime = Customer Loyalty: Why minimizing downtime is critical for farmers—and how great service becomes your strongest sales tool.
• Aftersales as a Profit Engine: How aftersales drives margins 2–3x higher than equipment sales, fueling sustainable growth.
• Dealer Network Transformation: The impact of unifying fragmented dealer systems into one seamless, data-driven service platform.
• From Manual to Predictive: How automated planning and IoT-powered maintenance boost part availability, technician efficiency, and customer satisfaction.

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