How efficient spare parts management can look at OEMs

Availability in After-Sales‍

The breakdown of an excavator can cost around €15,000 per day, while larger agricultural vehicles such as combine harvesters can cost up to €25,000 per day. Efficient spare parts management is therefore more than relevant for OEMs. A practical example from a manufacturer of material processing equipment and access platforms shows how such a system can work in practice.

In today’s fast-paced economy, customer expectations for availability and service quality are continuously rising, while competition is becoming ever more intense. Especially in a market where it is increasingly difficult to differentiate through the product itself, excellent service serves as a decisive unique selling point. This is particularly relevant in competition with Asian manufacturers, who often benefit from lower production costs.

In this context, OEMs and their dealers can set themselves apart above all with the so-called uptime promise — the assurance that machines...

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